US Returns

  • We will gladly accept unworn, unwashed, unaltered, or unused merchandise in sellable condition, provided the tag is still attached, for a refund.
  • Swimwear can only be returned if the hygiene seal has not been removed.
  • We kindly ask that you don’t combine multiple orders in a single return, as this can complicate processing for our team. To ensure a smooth return process, please initiate separate returns for each order number.

How to return?

  1. You can always return within 30 days from your purchase date. Start your return here: https://pitviperus.happyreturns.com/
  2. Enter your order number and zip code to begin processing your return inquiry.
  3. Select the items you wish to return.
  4. Choose your preferred return option: either via the post office or a Happy Returns location.
  5. After you submit your inquiry, you will receive an email with either a QR code or a shipping label.
  6. If you plan to drop off your items at a Happy Returns Bar, no packaging is needed. However, if you choose to send your return through the post office, please securely package your items (if possible, use the original packaging, as this is important for a smooth return process).
  7. Once you drop off your items, you should receive an email confirmation of your refund. If you returned the items through the post office, an email confirmation will be sent within 72 hours.